Privacy Policy

The intention of this Privacy Policy is to explain to you how we collect and use your personal information when you visit our website.

This website is operated by AUA Insurance, which is a business name of Allied Underwriting Agencies Limited. Both Allied Underwriting Agencies Limited and our sister company Cedar Insurance Company Limited are wholly owned subsidiaries of Allied Cedar Insurance Group Limited. Both companies are authorised and regulated by the Financial Services Authority.

Cookies

This refers to information stored on your web browser or hard disk, which enables you to navigate through websites. While you are using the AUA website, the Active Server Pages used to capture information entered by you, utilise the Microsoft (R) Session Object in order to record data and avoid any need for you to re-enter that data, should you decide to move from and later return to such pages. Use of this mechanism requires that "Cookies" be enabled on your browser. These cookies are temporary "session cookies" and exist only as long as the browser session remains open; they are not stored on your hard disk.

Collection of information

The personal information you supply to us when you ask for a quote or purchase insurance from us is collected and used by us in accordance with the Data Protection Act 1998. It is important that your details are up to date and accurate, and if you have purchased insurance from us, we do ask that you advise us immediately of any changes.

Our use of information

We may use the information you provide to us for: -

1. Offering renewal of your policy.
2. Analysing statistics.
3. Marketing other insurance products provided by our company by forwarding information to you when we invite renewal of your policy.

Sharing information

In dealing with any claims you may make against a policy it may be necessary for us to share information with other agencies acting on our behalf, such as loss adjusters. We, or our agents may undertake checks against publicly available information about you, if we find this necessary in the course of handling any claim.

If the insurance policy we issue to you provides liability, personal accident or legal protection cover, it will be necessary for us to pass to co-insurers some of the personal information you have given to us.

All personal information we pass to a third party in order to provide you with insurance or deal with any claim you may make, will be kept strictly confidential by that third party, and will only be used for the purpose for which we provided it to them.

Your rights

You have the right to obtain a copy of all the personal information we hold about you by writing to us at the address below enclosing a cheque for £10.00 payable to AUA Insurance.

The Data Protection Officer
AUA Insurance
Kingfisher House
1 Gilders Way
Norwich
NR3 1UB

Security

Any saved personal information is held securely on our computer with systems in place to prevent unauthorised access.

We use one of the most reliable security systems to protect your communications with us. Whenever you fill in an online form to apply for a quotation or for an insurance policy to be issued it is automatically protected using a system called a Secure Socket Layer (SSL) between your computer and ours.

SSL works in the following ways:-

• It prevents impersonation - you can tell that you are using a genuine SSL site by the padlock symbol at the bottom of the screen. Clicking on the padlock will reveal our Registration Certificate that is issued by Verisign UK Ltd
• It encrypts data - as soon as your computer has recognised our computer they encrypt all information that is passed between them. Data encryption means that no one else can read or change your information as it travels over the Internet.
• It prevents scrambling - SSL uses a Message Authentication Code to prevent anyone tampering with the site. Your computer will always check this code before it takes a message from us. This means that if anyone tried to interfere with a message, your computer would not recognise the code and would alert you.

June 2005